Associate, Payroll Client Services - Sat- Wed - Amer

RemoteRich

Remote, US
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
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Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
** RemoteRich is seeking an Associate for their Payroll Client Services team, working remotely from Saturday to Wednesday. The ideal candidate will have payroll customer service experience, strong communication skills, and a dedication to customer satisfaction. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** RemoteRich is seeking an Associate for their Payroll Client Services team, working remotely from Saturday to Wednesday. The ideal candidate will have payroll customer service experience, strong communication skills, and a dedication to customer satisfaction. **

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • exceeding customer expectations
  • Zendesk, Slack, and Notion experience
  • collaborative team environment
  • Saturday to Wednesday schedule

Nice-to-have

  • ambitious problems
  • future focused work culture
  • continuous learning and career development

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills
  • Ability to effectively engage with diverse stakeholders
  • Manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter