ING is seeking a Technical Product Owner with expertise in customer journey design and IT delivery within mobile banking. The ideal candidate will possess strong analytical skills, experience in customer experience and service design, and the ability to collaborate effectively across diverse teams to enhance customer engagement
Job Summary
The role focuses on designing and optimizing end-to-end customer journeys to reduce friction and enhance engagement in digital banking.
You will act as a bridge between business goals and technical execution, ensuring solutions are scalable, secure, and aligned with strategy.
Success requires strong collaboration with diverse stakeholders globally while maintaining a customer-obsessed mindset guided by integrity.
Matching Summary
Match Score: 85
ING is seeking a Technical Product Owner with expertise in customer journey design and IT delivery within mobile banking. The ideal candidate will possess strong analytical skills, experience in customer experience and service design, and the ability to collaborate effectively across diverse teams to enhance customer engagement.
Skills & Requirements
Must-have
3-7 years experience in Customer Experience
Strong journey mapping and design thinking skills
Ability to read architectural diagrams and APIs
Experience with microservices and event-driven systems
Stakeholder management across global teams
Nice-to-have
Experience with customer engagement platforms like Twilio
Familiarity with workflow automation tools
Background in financial services or regulated industries
Understanding of DevOps practices and CI/CD pipelines
Knowledge of IAM systems and data-driven platforms
Key Requirements
3-7+ years of experience in CX, Service Design, or Product
Proven ability to translate user needs into technical requirements
Solid analytical capabilities with familiarity in analytics or CX tools