You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong
Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
You will have the opportunity to build a strong network, demonstrate your potential through high‑impact delivery, and grow your product craft in a complex, customer‑critical domain.
Matching Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
Skills & Requirements
Must-have
Product discovery and experimentation
Lean/Agile ways of working
Problem framing and outcome measurement
Customer fairness and risk management
Continuous discovery and delivery
Evidence-led iteration
Nice-to-have
Improving customer experience in high-stress situations
Leading through influence
Building faster, clearer experiences
Data and responsible AI utilization
Subject matter expert for Disputes customer experience
Key Requirements
Advanced experience in product discovery
Advanced strategic mindset
Advanced stakeholder management
Strong analytical mindset
Technical fluency
Risk mindset
Experience in cards, payment, disputes, or transaction investigations
Tertiary qualification in a business or related field