Analista De Atendimento (temporário) | Apoio

Arco

Brasil
On-site
Experience with customer service metrics
Proven negotiation skills for collections
Strong data analysis capabilities
The role focuses on building trust and providing agile support to families within the education sector

Job Summary

  • The role focuses on building trust and providing agile support to families within the education sector.
  • Employees are expected to handle client negotiations to maintain family payments while resolving issues efficiently.
  • The company offers extensive benefits including extended parental leave, health partnerships, and educational incentives.

Matching Summary

The role focuses on building trust and providing agile support to families within the education sector.

Skills & Requirements

Must-have

  • Experience with customer service metrics
  • Proven negotiation skills for collections
  • Strong data analysis capabilities

Nice-to-have

  • Familiarity with Zendesk platform
  • Organized and proactive work style
  • Sense of urgency in problem solving

Key Requirements

  • Experience with CSAT and TEI metrics
  • Proficiency in Microsoft Office suite
  • Background in customer experience (CX/CS)

Work Rights

Not specified

Tailored Resume

Cover Letter