Senior Systems Support Engineer

Thoughtworks

Ho Chi Minh City, Vietnam
On-site
Incident management processes and tools
Application monitoring metrics
Complex application systems debugging
As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems

Job Summary

  • As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems.
  • You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
  • You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills.

Matching Summary

As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems.

Skills & Requirements

Must-have

  • incident management processes and tools
  • application monitoring metrics
  • complex application systems debugging
  • continuous delivery practices
  • DevOps tools and practices
  • Java/Spring Boot or Kotlin
  • PostgreSQL/MySQL
  • AWS services understanding
  • Shell script or Python
  • Jenkins or comparable CI tools
  • strong debugging and triaging skills
  • monitoring tools like Newrelic/Sumologic

Nice-to-have

  • external tech community presence
  • resilient in ambiguous situations
  • advocate for cloud best practices
  • advocate for security best practices
  • AI-powered coding assistance tools
  • AWS certification

Key Requirements

  • immediate right to work in Vietnam
  • object-oriented programming proficiency
  • Oauth2, OpenID Connect, or Azure SSO familiarity
  • AWS CloudFormation or Terraform proficiency

Work Rights

Must be a Vietnam Citizen

Tailored Resume

Cover Letter