Customer Success Manager

BEES

São Paulo, Brazil
Performance-based bonus; attendance bonus; private...
On-site
Nps program management experience
Sql and databricks data analysis
Ai and automation implementation
This role serves as the voice of the customer for BEES, AB InBev's B2B commerce platform operating across 29 countries

Job Summary

  • This role serves as the voice of the customer for BEES, AB InBev's B2B commerce platform operating across 29 countries.
  • The successful candidate will lead the global Net Promoter Score (NPS) program and manage the Zero Failure Program to drive operational excellence.
  • Candidates must leverage AI-powered solutions and large-scale datasets to identify risks and recommend proactive improvements to the customer experience.

Matching Summary

This role serves as the voice of the customer for BEES, AB InBev's B2B commerce platform operating across 29 countries.

Salary

Performance-based bonus; Attendance bonus; Private pension plan; Meal allowance; Health, dental, and life insurance; Childcare assistance

Skills & Requirements

Must-have

  • NPS program management experience
  • SQL and Databricks data analysis
  • AI and automation implementation
  • Cross-functional stakeholder leadership
  • Global customer experience strategy

Nice-to-have

  • Project management experience
  • Medallia or Braze platform familiarity
  • Executive storytelling skills
  • Advanced English proficiency
  • Deep dive analytical capabilities

Key Requirements

  • Experience in VoC program management
  • Hands-on SQL and analytics tools
  • Familiarity with AI agent solutions
  • Advanced Excel and PowerPoint skills
  • Strong analytical problem-solving abilities

Work Rights

Not specified

Tailored Resume

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