As Client Success Specialist working primarily with our Social Housing clients, you will be at the centre of customer interactions ensuring that client retention and satisfaction are maximised
Job Summary
As Client Success Specialist working primarily with our Social Housing clients, you will be at the centre of customer interactions ensuring that client retention and satisfaction are maximised.
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play.
Matching Summary
As Client Success Specialist working primarily with our Social Housing clients, you will be at the centre of customer interactions ensuring that client retention and satisfaction are maximised.
Skills & Requirements
Must-have
Client retention strategy
Resolve client escalations
Client risk management
Client communication
Client attrition analysis
Identify additional business opportunities
Nice-to-have
Client centric focus
Problem solving mindset
Can-do attitude
Inspire action
Key Requirements
Bachelor’s degree in business management or related field; Masters preferred
5+ years’ experience managing client escalation and retention challenges
5+ years’ client relationship and mediation experience