Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed
Job Summary
Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed.
Keep customers informed of service specials, completion times, and repair costs.
We offer best-in-class industry benefits including Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, and Wellness Programs.
Matching Summary
Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed.
Skills & Requirements
Must-have
Liaison between customers and technicians
Assess vehicle performance issues
Prepare and enter repair orders
Administer manufacturer warranties
Communicate service specials and costs
Nice-to-have
Earning customers for life
Delivering exceptional service
Team player focused on customer service
Key Requirements
Former Service Advisor or technician experience
Familiarity with CDK or dealer management software
Basic mechanical understanding of automobiles
Strong organizational and communication skills
Valid driver’s license and acceptable driving record