Guest Service Agent - Casual

Four Seasons Hotels & Resorts

Hampshire, United Kingdom
Warm, professional, guest-focused service
Support reception and guest experience
Handle enquiries with confidence
As the first point of contact for many of our guests, you will play an essential role in delivering a seamless arrival experience, providing thoughtful assistance throughout their stay, and ensuring every interaction reflects our commitment to exceptional hospitality

Job Summary

  • As the first point of contact for many of our guests, you will play an essential role in delivering a seamless arrival experience, providing thoughtful assistance throughout their stay, and ensuring every interaction reflects our commitment to exceptional hospitality.
  • You will support Reception and Guest Experience operations, handle enquiries with confidence and clarity, and create a welcoming atmosphere that sets the tone for a memorable visit.
  • We offer flexible casual shifts to fit around your availability and business requirements, training and development opportunities, complimentary meals while on duty, and uniform provided.

Matching Summary

As the first point of contact for many of our guests, you will play an essential role in delivering a seamless arrival experience, providing thoughtful assistance throughout their stay, and ensuring every interaction reflects our commitment to exceptional hospitality.

Skills & Requirements

Must-have

  • warm, professional, guest-focused service
  • support reception and guest experience
  • handle enquiries with confidence
  • deliver seamless arrival experience
  • uphold brand standards and values

Nice-to-have

  • passion for service
  • proactive, solution-driven mindset
  • positive energy and teamwork
  • additional languages are an advantage

Key Requirements

  • Previous experience in Front Office or Guest Services
  • Flexibility to work shifts, weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter