Director, Product Management - Global Customer Experience
iHerb
Remote
Remote
Global product strategy and vision
Ecommerce conversion optimization
Cross-functional team leadership
This role leads the global digital customer experience strategy across desktop, mobile web, and native apps for iHerb
Job Summary
This role leads the global digital customer experience strategy across desktop, mobile web, and native apps for iHerb.
The successful candidate will own key commerce experiences including Product Detail Pages, User Generated Content, and intelligent recommendation systems.
Success is measured by improvements in conversion rates, revenue growth, customer retention, and faster experimentation velocity.
Matching Summary
This role leads the global digital customer experience strategy across desktop, mobile web, and native apps for iHerb.
Skills & Requirements
Must-have
Global product strategy and vision
Ecommerce conversion optimization
Cross-functional team leadership
A/B testing and experimentation frameworks
Mobile app and web platform expertise
Nice-to-have
AI-driven commerce opportunities
High-growth retail environment experience
Subscription and loyalty program knowledge
Strong executive stakeholder communication
Key Requirements
12+ years of Product Management experience
Leadership roles in e-commerce or digital consumer platforms