Information Specialist

ProPharma Group

Hybrid
Answer telephone at health and safety call center
Handle calls involving animals and humans
Document adverse events in safety database
ProPharma Group is seeking an Information Specialist to manage health and safety calls, providing product safety information and documentation support. The ideal candidate should have a background in emergency medical services or veterinary technology, strong communication skills, and the ability to work in a hybrid environment

Job Summary

  • The role involves performing intake of health and safety calls while providing product safety information to consumers and healthcare professionals.
  • Candidates must be qualified EMTs, Paramedics, Veterinary Technicians, or students working towards advanced medical degrees to handle these critical interactions.
  • The company offers a hybrid work model encouraging new hires near offices to collaborate in person while supporting remote flexibility.

Matching Summary

Match Score: 85

ProPharma Group is seeking an Information Specialist to manage health and safety calls, providing product safety information and documentation support. The ideal candidate should have a background in emergency medical services or veterinary technology, strong communication skills, and the ability to work in a hybrid environment.

Skills & Requirements

Must-have

  • Answer telephone at Health and Safety Call Center
  • Handle calls involving animals and humans
  • Document adverse events in safety database
  • Escalate calls to toxicologist as needed
  • Provide first-aid information without diagnosis
  • Work rotating second shift schedule

Nice-to-have

  • Translate complex medical information clearly
  • Strong internal and external customer service
  • Ability to work independently and in teams
  • Proactive approach to enhancing customer experience

Key Requirements

  • EMT, Paramedic, or Veterinary Technician license
  • Student working towards advanced medical degree
  • Current license or certification appropriate with degree
  • Basic computer knowledge and keyboarding skills

Work Rights

Not specified

Tailored Resume

Cover Letter