Team Lead, Pension Ops - Private Client Services

Nationwide Mutual Insurance Company

Columbus, Ohio, United States
Base: $71,000.00-$133,000.00; expected starting: $...
Hybrid
Monitor team production and performance statistics
Serve as liaison to support and service teams
Analyze processing errors and net financial effects
This role helps people retire more successfully by combining technical expertise with relationship management to create better futures for retirement plans

Job Summary

  • This role helps people retire more successfully by combining technical expertise with relationship management to create better futures for retirement plans.
  • The Team Lead will monitor Case Administrators, assign work, and establish production standards to ensure compliance with established guidelines.
  • Nationwide offers a comprehensive benefits package including medical/dental/vision, life insurance, paid time off, and a company-paid pension plan.

Matching Summary

This role helps people retire more successfully by combining technical expertise with relationship management to create better futures for retirement plans.

Salary

Base: $71,000.00-$133,000.00; Expected starting: $71,000.00 - $107,000.00; Benefits: Medical/dental/vision, 401(k) match, company-paid pension

Skills & Requirements

Must-have

  • Monitor team production and performance statistics
  • Serve as liaison to support and service teams
  • Analyze processing errors and net financial effects
  • Provide guidance on verbal and written communication

Nice-to-have

  • Strong teamwork and outstanding culture focus
  • Anticipate and solve challenges proactively
  • Passionate about delivering extraordinary care

Key Requirements

  • FINRA SIE license required within 120 days
  • Series 6 license required within 120 days
  • At least six years of experience in financial services customer service
  • Experience in case administration strongly preferred
  • Undergraduate studies in accounting, finance, or business administration
  • Not eligible for employer sponsored work authorization

Work Rights

Must have US work authorization; no sponsorship provided

Tailored Resume

Cover Letter