Director – Mx Care B2b (onsite - Plano, Tx)

Samsung Electronics America, Inc.

Plano, TX, USA
Onsite
B2b partner relationships
Customer loyalty and retention
Seamless operations
The Director – Mx Care B2B role at Samsung Electronics America, Inc. involves leading B2B partner relationships and driving customer loyalty within the Mobile Enterprise sector. The position requires extensive experience in partner management, operations, and team leadership, with a focus on improving service delivery and customer satisfaction

Job Summary

  • The Director – MX Care B2B is responsible for managing B2B partner relationships, driving customer loyalty and retention, and ensuring seamless operations for Mobile Enterprise customers.
  • Position Responsibilities include engaging with potential partners, conducting proactive analysis to improve service KPIs, and managing vendor relationships.
  • Regular full-time employees have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), and more, along with MBO bonus compensation.

Matching Summary

Match Score: 85

The Director – Mx Care B2B role at Samsung Electronics America, Inc. involves leading B2B partner relationships and driving customer loyalty within the Mobile Enterprise sector. The position requires extensive experience in partner management, operations, and team leadership, with a focus on improving service delivery and customer satisfaction.

Skills & Requirements

Must-have

  • B2B partner relationships
  • customer loyalty and retention
  • seamless operations
  • high-performing team
  • cross-functional collaboration
  • vendor relationships management
  • customer escalations resolution

Nice-to-have

  • adaptability in dynamic landscape
  • relentless pioneers
  • pushing boundaries
  • eco-conscious products
  • inclusive culture
  • diverse workforce

Key Requirements

  • Bachelor’s Degree or Master’s Degree
  • 12+ years of experience
  • 10+ years of experience
  • Advanced Microsoft Office Suite
  • excellent database management skills
  • Experienced in project management
  • problem solving skills
  • excellent follow-up
  • Excellent organizational and communication skills
  • Good presentations skills
  • 20% travel requirement

Work Rights

Not specified

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