Itsm Process Improvement Manager #3091 Category Information Technology Location Austin, Texas Type Contract
Genius Road
Austin, Texas, USA
On-site
Enterprise process engineering
Operational optimization initiatives
Digital transformation efforts
This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions
Job Summary
This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.
Key responsibilities include conducting end-to-end process reviews, documenting As-Is and designing To-Be workflows, and performing gap and root cause analysis.
The company is a Certified Women’s Business Enterprise and an Equal Opportunity Employer that values diversity.
Matching Summary
This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.
Skills & Requirements
Must-have
enterprise process engineering
operational optimization initiatives
digital transformation efforts
evaluate current-state workflows
identify inefficiencies
data-driven improvement strategies
Nice-to-have
regulated environments experience
Lean certification
automation/low-code tools familiarity
Key Requirements
8+ years in process engineering or business process improvement
5+ years evaluating and optimizing workflows
Six Sigma Black Belt certification
Experience leading large-scale process transformation initiatives
Proficiency in process modeling tools (e.g., Visio)
Strong stakeholder engagement and facilitation skills