Senior Executive, Customer Experience

Prudential

Kuala Lumpur, Malaysia
Outbound calls to pacs customers
Addressing csat survey concerns
Proactive issue identification and resolution
The Senior Customer Experience Executive is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner

Job Summary

  • The Senior Customer Experience Executive is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner.
  • This role proactively addresses concerns raised in CSAT surveys, identifying and resolving issues through thorough follow-ups.
  • By collaborating with internal teams, the Senior Customer Experience Executive contributes to continuous improvement in PACS customer experience.

Matching Summary

The Senior Customer Experience Executive is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner.

Skills & Requirements

Must-have

  • outbound calls to PACS customers
  • addressing CSAT survey concerns
  • proactive issue identification and resolution
  • collaboration with internal teams
  • professional and empathetic customer interactions

Nice-to-have

  • continuous improvement mindset
  • career ambition support
  • diversity and inclusion celebration

Key Requirements

  • Experience in customer service
  • Proficiency in Excel
  • Ability to follow company policies

Work Rights

Not specified

Tailored Resume

Cover Letter