Managed It Services, Senior Associate

Rsmcanada

Hyderabad, India
Hybrid
Technical support for end-users
Office 365 administration
Windows servers administration
Provide phone and email technical support for end-users to resolve any hardware or software issues

Job Summary

  • Provide phone and email technical support for end-users to resolve any hardware or software issues.
  • We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.
  • We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

Matching Summary

Provide phone and email technical support for end-users to resolve any hardware or software issues.

Skills & Requirements

Must-have

  • Technical support for end-users
  • Office 365 administration
  • Windows Servers administration
  • MAC/iOS support
  • Client backup monitoring
  • Active Directory & M365 administration
  • ServiceNow Ticketing Tool

Nice-to-have

  • Phone calls handling skills
  • Excellent communication skills
  • Inclusive culture and talent experience
  • Environment that inspires and empowers

Key Requirements

  • 5-8 years of experience
  • Degree or Certification in IT related field
  • Minimum 2+ years Mac/iOS support
  • Minimum 2+ years Google Workspace /G-Suite
  • Minimum 1+ years JAMF
  • Worked in Service Desk / Help Desk
  • Azure AD, SharePoint, Teams Administration

Work Rights

Not specified

Tailored Resume

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