Financial Care Officer

ING

Wyong, Australia
Not specified; not specified; benefits include dis...
Phone based contact centre experience
Collections or financial services background
Strong communication and listening skills
The role involves servicing customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions to manage their accounts

Job Summary

  • The role involves servicing customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions to manage their accounts.
  • Employees will handle inbound and outbound calls to resolve overdue, overdrawn, or over-limit accounts through appropriate payment arrangements.
  • The company offers benefits including discounted health insurance, an additional rest day for wellbeing, and a volunteer IMPACT day.

Matching Summary

The role involves servicing customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions to manage their accounts.

Salary

Not specified; Not specified; Benefits include discounted ING Health Insurance, additional Rest Day, and IMPACT volunteer day

Skills & Requirements

Must-have

  • Phone based contact centre experience
  • Collections or financial services background
  • Strong communication and listening skills
  • Ability to handle sensitive conversations
  • High attention to detail and process adherence

Nice-to-have

  • Empathetic customer service mindset
  • Fast-paced environment adaptability
  • Willingness to learn in regulated environment
  • Team collaboration and continuous improvement

Key Requirements

  • Experience in phone based contact centre
  • Background in collections or financial services
  • Ability to follow compliance policies

Work Rights

Not specified

Tailored Resume

Cover Letter