Senior Director, Global Customer Advocacy

Razer Gold

Singapore
Not specified (assumed hybrid based on global team management)
10+ years global customer service experience
Leading global functional teams
Consumer electronics hardware and software
Razer Gold is seeking a Senior Director of Global Customer Advocacy to lead and enhance its customer support services for the global gaming community. This role involves overseeing a global team, driving operational excellence, and improving customer experiences while embodying Razer's commitment to customer-centric values

Job Summary

  • This role leads a global team to deliver best-in-class customer and technical support services to Razer's worldwide gaming community.
  • The Senior Director is responsible for operational excellence, net promoter scores, and fulfilling service level agreements across US, Europe, and Asia-Pacific regions.
  • Candidates must possess strong analytics skills to drive improvements in customer experience, business performance, and team productivity.

Matching Summary

Match Score: 85

Razer Gold is seeking a Senior Director of Global Customer Advocacy to lead and enhance its customer support services for the global gaming community. This role involves overseeing a global team, driving operational excellence, and improving customer experiences while embodying Razer's commitment to customer-centric values.

Skills & Requirements

Must-have

  • 10+ years global customer service experience
  • Leading global functional teams
  • Consumer electronics hardware and software
  • Data analytics for performance improvement
  • Third-party vendor management

Nice-to-have

  • In-depth gaming technology understanding
  • E-commerce and supply chain knowledge
  • Mentoring staff across disciplines
  • Continuous improvement culture building
  • Strong presentation skills

Key Requirements

  • 10+ years experience in global customer service
  • Proven track record leading global teams
  • Experience with third-party outsourced vendors

Work Rights

Not specified

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