Customer Service Executive

gxbank.my

Malaysia
Not specified
2 years contact centre experience
Financial institution background
Diploma in any field
GX Bank Berhad is seeking a Customer Service Executive to provide real-time support across various communication channels. The ideal candidate should have at least two years of experience in a customer service role within financial institutions and possess strong communication skills

Job Summary

  • GX Bank is the first digital bank in Malaysia approved by BNM to serve unserved individuals and SMEs.
  • The role involves providing real-time human-assisted customer support across voice, live chat, email, and social media channels.
  • Employees must be vigilant in spotting risks, security issues, or fraud while resolving customer enquiries according to SOPs.

Matching Summary

Match Score: 85

GX Bank Berhad is seeking a Customer Service Executive to provide real-time support across various communication channels. The ideal candidate should have at least two years of experience in a customer service role within financial institutions and possess strong communication skills.

Skills & Requirements

Must-have

  • 2 years contact centre experience
  • financial institution background
  • diploma in any field
  • flexible shifting schedules
  • proficiency in required languages

Nice-to-have

  • experience in live chat channels
  • customer centric mindset
  • thrives in team environment
  • open to development feedback
  • ability to work with minimal supervision

Key Requirements

  • At least 2 years' working experience in Contact Centre
  • Tertiary education with at least a diploma
  • Proficiency in Microsoft products and Google Suite

Work Rights

Not specified

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