Sr. Ps Consultant

Genesys

Multiple Locations
**
Genesys cloud implementation
Ai-driven customer interactions
Conversational ai and nlp
** Genesys is seeking a Senior Professional Services Consultant to lead the deployment and optimization of AI-powered customer experience solutions using Genesys Cloud. The ideal candidate will have significant experience in enterprise software implementation, particularly with AI technologies, and will thrive in a collaborative environment that values empathy and innovation. **

Job Summary

  • Drive the successful deployment and evolution of AI-powered customer experience solutions that improve how organizations engage with their customers.
  • Design and deploy AI-enabled solutions that improve automation, personalization, and interaction quality across customer journeys.
  • Enable stakeholders through technical training and guidance to maximize platform adoption and value realization.

Matching Summary

Match Score: 75

** Genesys is seeking a Senior Professional Services Consultant to lead the deployment and optimization of AI-powered customer experience solutions using Genesys Cloud. The ideal candidate will have significant experience in enterprise software implementation, particularly with AI technologies, and will thrive in a collaborative environment that values empathy and innovation. **

Skills & Requirements

Must-have

  • Genesys Cloud implementation
  • AI-driven customer interactions
  • Conversational AI and NLP
  • Prompt engineering for AI
  • REST APIs and JSON
  • Customer-facing consulting

Nice-to-have

  • Experience with AWS
  • Telephony concepts
  • Responsible AI practices

Key Requirements

  • 3+ years of experience
  • Bachelor's degree or equivalent experience
  • Hands-on AI/ML experience
  • Experience designing AI prompts
  • Customer-facing consulting experience

Work Rights

Not specified

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