Soft Services Manager

JLL

Andover, MA, United States
Base: 126,500.00 – 138,000.00 usd py; bonus/equity...
Customer satisfaction through responsive service delivery
Strategic workflow planning and scheduling
Oversee vendor partnerships
The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments

Job Summary

  • The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.
  • The role will ensure compliance, financial, and business support systems, and scheduled compliance are met within the controlled environment of a dynamic Life Science account.
  • JLL offers personalized benefits that support personal well-being and growth, including a 401(k) plan with matching company contributions, comprehensive Medical, Dental & Vision Care, and paid parental leave.

Matching Summary

The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.

Salary

Base: 126,500.00 – 138,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer satisfaction through responsive service delivery
  • strategic workflow planning and scheduling
  • oversee vendor partnerships
  • manage budgets and track variances
  • people management and decision-making
  • ensure compliance with regulations and protocols

Nice-to-have

  • hospitality mindset
  • innovative and sustainable business processes
  • collaborative management style

Key Requirements

  • Minimum 5 years’ direct experience
  • Undergraduate degree in business management, hospitality, facilities or related field; or field experience
  • Strong technical knowledge of financial software, procurement systems, databases, Microsoft Office programs
  • Strong knowledge and familiarity navigating CMMS system
  • Business acumen including financial planning and analysis
  • Candidates must be authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter