It Support Technician

Betterment

New York City, NY, US
Base: $82,500 - $96,500; bonus/equity: competitive...
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2 years macos environment experience
Strong documentation and communication skills
Experience with okta google workspace office 365
** Betterment is seeking an IT Support Technician to join their team in New York City. The role involves providing second-line support, managing hardware deployments, and assisting with SaaS platform administration, all while promoting a culture of innovation and collaboration. **

Job Summary

  • The role involves providing second-line support as an escalation point for IT Support Associates while managing complex hardware and software requests.
  • Betterment offers a competitive compensation package including equity, comprehensive health benefits, and flexible paid time off.
  • This position requires in-office attendance at the NYC headquarters four days per week to support hybrid operations.

Matching Summary

Match Score: 75

** Betterment is seeking an IT Support Technician to join their team in New York City. The role involves providing second-line support, managing hardware deployments, and assisting with SaaS platform administration, all while promoting a culture of innovation and collaboration. **

Salary

Base: $82,500 - $96,500; Bonus/Equity: Competitive equity package included; Benefits: Health, dental, vision, 401(k) match, and flexible PTO

Skills & Requirements

Must-have

  • 2 years macOS environment experience
  • Strong documentation and communication skills
  • Experience with Okta Google Workspace Office 365
  • Troubleshooting hardware and mobile devices
  • A/V system and Zoom Rooms support

Nice-to-have

  • CompTIA A+ or Okta Certified Professional certification
  • Experience with JAMF or Meraki management platforms
  • Asset management and license tracking experience
  • Ability to educate users on self-resolution

Key Requirements

  • Minimum 2 years of macOS support experience
  • Experience leading user onboarding sessions
  • Ability to lift up to 50 pounds frequently

Work Rights

Not specified

Tailored Resume

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