Head Of Customer Success, Enterprise (americas)

Harvey

New York, United States
$276,000-$325,000; not specified; not specified py
Remote
Enterprise saas customer success
Net revenue retention (nrr) targets
Ai/llm technology evangelism
Own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the Americas

Job Summary

  • Own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the Americas.
  • Recruit, coach, and develop a high-performing team of Enterprise CSMs and CS Leaders, fostering a culture of accountability, empathy, and excellence.
  • Serve as the voice of the Americas enterprise customer to Product, Engineering, Sales, and Marketing, translating feedback into actionable insights.

Matching Summary

Own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the Americas.

Salary

$276,000-$325,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Enterprise SaaS customer success
  • Net Revenue Retention (NRR) targets
  • AI/LLM technology evangelism
  • Scalable CS processes
  • Executive C-suite engagement

Nice-to-have

  • Builder's mindset
  • Thrive in ambiguity
  • Push for excellence
  • Deep domain expertise
  • Move fast, operate with intensity

Key Requirements

  • 10+ years customer success/account management
  • 5+ years managing/scaling CS teams
  • Proven NRR, adoption, expansion targets
  • Experience building teams of 10+
  • Legal tech or professional services experience preferred
  • Familiarity with AI/LLM technology

Work Rights

Not specified

Tailored Resume

Cover Letter