Lead Specialist, Customer Success - Power & Technology (maternity Coverage)
Wood Mackenzie
Manage high-value b2b accounts
Drive customer value and roi
Lead quarterly business reviews
Wood Mackenzie is seeking a Lead Customer Success Manager to drive strategic outcomes for high-value Power & Technology clients during a critical growth period
Job Summary
Wood Mackenzie is seeking a Lead Customer Success Manager to drive strategic outcomes for high-value Power & Technology clients during a critical growth period.
The role involves acting as a trusted advisor to senior stakeholders, helping customers navigate volatile power markets and complex infrastructure challenges.
Success in this position requires stabilizing engagement, increasing product adoption, and identifying expansion opportunities while collaborating with Sales and Product teams.
Matching Summary
Wood Mackenzie is seeking a Lead Customer Success Manager to drive strategic outcomes for high-value Power & Technology clients during a critical growth period.
Skills & Requirements
Must-have
Manage high-value B2B accounts
Drive customer value and ROI
Lead Quarterly Business Reviews
Navigate complex power markets
Translate data into actionable insights
Nice-to-have
Experience with hyperscalers
Executive presence and credibility
Knowledge of energy transition trends
Proactive and outcome-oriented mindset
Cross-functional collaboration skills
Key Requirements
Bachelor's degree in Business, Finance, or Economics
2+ years experience in customer success or account management