Reservations Specialist

Guestservices

Base: 20.00 usd hourly; bonus/equity: not specifie...
Not specified
Reservations call center oversight
Analyze sales and call volume
Develop personnel goals
Guest Services is seeking a Reservations Specialist to oversee the operations of their reservations call center, ensuring team performance and compliance with goals. The role involves training staff, managing customer inquiries, and maintaining relationships with various stakeholders to enhance service quality

Job Summary

  • The Reservations Specialist is responsible for the operation of the reservations center, overseeing reservations and the development of reservation personnel.
  • Key responsibilities include analyzing sales, call volume, and conversions, as well as recruiting, training, and directing reservations staff.
  • Guest Services, founded in 1917, is a premier hospitality management company and National Park Service concessionaire committed to Diversity, Equity, and Inclusion.

Matching Summary

Match Score: 75

Guest Services is seeking a Reservations Specialist to oversee the operations of their reservations call center, ensuring team performance and compliance with goals. The role involves training staff, managing customer inquiries, and maintaining relationships with various stakeholders to enhance service quality.

Salary

Base: 20.00 USD Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Reservations call center oversight
  • Analyze sales and call volume
  • Develop personnel goals
  • Train on brand and locations
  • Resolve customer complaints
  • Communicate with employees

Nice-to-have

  • Professional and positive representation
  • Enhance company image
  • Safe working environment
  • Embrace Diversity, Equity, and Inclusion

Key Requirements

  • High School Diploma
  • 2-4 years Hospitality experience
  • Call center or reservation department experience
  • Microsoft Office proficiency
  • Property Management System (PMS) experience
  • Booking software experience
  • Ability to arrange employee schedules

Work Rights

Not specified

Tailored Resume

Cover Letter