In the Customer Service team, you will be part of a structure focused on delivering a consistent and quality customer experience, acting analytically, collaboratively, and problem-solving oriented
Job Summary
In the Customer Service team, you will be part of a structure focused on delivering a consistent and quality customer experience, acting analytically, collaboratively, and problem-solving oriented.
You will treat and follow up on cases escalated by Level 1 (N1), performing a complete analysis of demands, recurring follow-ups, and adequate direction until final resolution.
The company offers benefits such as meal/food assistance, health and dental plan, transportation voucher, extended maternity and paternity leave, and childcare assistance.
Matching Summary
In the Customer Service team, you will be part of a structure focused on delivering a consistent and quality customer experience, acting analytically, collaboratively, and problem-solving oriented.
Skills & Requirements
Must-have
Treat and follow up escalated cases
Act in challenging and unforeseen situations
Be the client's focal point
Multichannel customer service
Integrated work with support levels
Monitor and update case backlog
Monitor performance indicators
Nice-to-have
High flow of demands
High standard of quality
Continuous process improvement
Teamwork and collaboration
Key Requirements
Higher education completed or in progress
Previous experience with customer relationship/service
Good oral and written communication
Strong organization, planning, and priority management