Coordinator, Collection Care

CHEP, A Brambles Company

Madrid, Spain
Hybrid
Customer inquiry management
Customer onboarding facilitation
Cross-functional collaboration
Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs)

Job Summary

  • Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
  • Interface with both end users and carriers to ensure compliance and performance within assigned markets.
  • You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

Matching Summary

Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).

Skills & Requirements

Must-have

  • Customer inquiry management
  • Customer onboarding facilitation
  • Cross-functional collaboration
  • Customer data maintenance
  • Customer account reviews
  • Customer retention efforts
  • SAP, Salesforce, BlueYonder

Nice-to-have

  • Outgoing and energetic attitude
  • High Learning Agility
  • Commercial Sustainability
  • Empathy
  • Experimenting

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • 3-5 years Customer Service and Logistics
  • French, English, and Spanish languages

Work Rights

Not specified

Tailored Resume

Cover Letter