Customer Advisor - Sports (mandarin Speaker)

Concentrix

Bangkok, Thailand
Onsite
Answer incoming calls, emails and chat
Cross-sell products when needed
Provide order and return status information
The Customer Advisor's main responsibility is to answer order inquiries related to orders made on the client store based in Taiwan

Job Summary

  • The Customer Advisor's main responsibility is to answer order inquiries related to orders made on the client store based in Taiwan.
  • Responsibilities include answering incoming calls, emails, and chats, performing outbound calls, and cross-selling products when needed.
  • Benefits include KPI & Attendance incentives, medical insurances, and a relocation package with work visa sponsorship, flight, and accommodation.

Matching Summary

The Customer Advisor's main responsibility is to answer order inquiries related to orders made on the client store based in Taiwan.

Skills & Requirements

Must-have

  • Answer incoming calls, emails and chat
  • Cross-sell products when needed
  • Provide order and return status information
  • Demonstrate strong customer service orientation

Nice-to-have

  • Collect and provide feedback
  • Locate authorized dealers
  • High level of professionalism

Key Requirements

  • Fluency in Mandarin (Traditional Chinese)
  • Fluency in English (B2)
  • Bachelor degree
  • Foreign national

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter