Banking Services Operations Associate Iii- Warranty Products (hybrid - Buffalo, Ny)

MTB (M&T Bank)

Buffalo, NY, United States
Base: $18.68 - $31.14 hourly; bonus/equity: not sp...
Hybrid (4 days in-office, 1 day remote)
Process physical and virtual funds
Respond to customer phone calls
Initiate outbound calls to warranty providers
M&T Bank is seeking a Banking Services Operations Associate III for Warranty Products to process warranty cancellations and refunds. The hybrid position requires four days of in-office work in Buffalo, NY, and emphasizes customer service and regulatory compliance

Job Summary

  • Supports the regulated cancellation and processing of automobile and recreational product (recfi) dealer warranties at time of early payoff, sold collateral, or total loss.
  • Works closely with internal business partners to process refunds to customers and external partners to ensure customers are receiving the correct refund amounts.
  • This is a hybrid position requiring in-office work four (4) days every week at the M&T Center location in Buffalo, NY.

Matching Summary

Match Score: 85

M&T Bank is seeking a Banking Services Operations Associate III for Warranty Products to process warranty cancellations and refunds. The hybrid position requires four days of in-office work in Buffalo, NY, and emphasizes customer service and regulatory compliance.

Salary

Base: $18.68 - $31.14 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process physical and virtual funds
  • Respond to customer phone calls
  • Initiate outbound calls to warranty providers
  • Monitor warranty cancellation request queue
  • Process expense refunds
  • Review exception accounts
  • Update dealer contact profiles

Nice-to-have

  • Promote an environment that supports belonging
  • Maintain M&T internal control standards

Key Requirements

  • High School diploma or equivalent
  • Minimum of 2 years' general work experience
  • Experience with Personal Computers
  • Microsoft suite experience
  • Strong Microsoft Excel skills
  • Customer service experience

Work Rights

Not specified

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