The role focuses on helping customers achieve their dreams by delivering great customer experiences and uplifting NPS scores
Job Summary
The role focuses on helping customers achieve their dreams by delivering great customer experiences and uplifting NPS scores.
You will be responsible for reviewing home loan discharge applications with consistent accuracy in a high-volume environment while applying sound risk management practices.
The ideal candidate must possess excellent written and oral communication skills to effectively interact with Australian frontline staff and leading lenders.
Matching Summary
The role focuses on helping customers achieve their dreams by delivering great customer experiences and uplifting NPS scores.
Skills & Requirements
Must-have
1-3 years operational experience
Home loan discharge application review
Risk management practices
High-volume environment accuracy
Internal and external customer service
Nice-to-have
Self-starter skills
Exceptional time management
Curious mindset for investigation
Operational continuous improvement suggestions
Strong interpersonal communication
Key Requirements
Bachelor's degree in Finance, Accounting, or Business