Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile
Job Summary
Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.
The Customer Success Manager will guide customers throughout their lifecycle to ensure maximum value from subscriptions and service contracts while identifying opportunities for expansion and renewal.
The company offers comprehensive mindfulness programs, volunteer matching, employee assistance, and personalized wellbeing programs as part of its benefits package.
Matching Summary
Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.
Skills & Requirements
Must-have
Customer Success Management
Outcome-based selling approach
Customer lifecycle management
Collaboration with Sales and Account Management
Use of Customer Success Platform (Gainsight)
Industrial production environment experience
Nice-to-have
Experience with Salesforce
Familiarity with SEA region
Strong customer-first mindset
Ability to lead senior stakeholder conversations
Passion for customer success
Key Requirements
Bachelor's Degree in Business, IT, Engineering or related field
5+ years experience in Customer Success, Sales, or Account Management