Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing service role
Managing maintenance requests
Administering key inventory
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and conducts background checks including criminal and sex offender registry checks as part of the hiring process.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer-facing service role
  • Managing maintenance requests
  • Administering key inventory
  • Using computerized maintenance systems
  • Operating standard office equipment
  • Proactive customer communication

Nice-to-have

  • Good customer service skills
  • Familiarity with Workday
  • Knowledge of Facility Management processes
  • Strong written and oral communication
  • Ability to maintain harmonious relationships

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background check required
  • Sex offender registry check required

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter