Sr. Customer Experience Specialist - Medtech

Johnson & Johnson

Santa Clara, California, United States of America
$91,000.00 - $147,200.00; not specified; not speci...
5d onsite
Customer experience excellence
Onsite support orchestration
Front-desk operations
Serve as the face of the facility and the operational heartbeat behind more than 300+ high-impact events annually, partnering closely with support services and internal business partners to ensure service excellence

Job Summary

  • Serve as the face of the facility and the operational heartbeat behind more than 300+ high-impact events annually, partnering closely with support services and internal business partners to ensure service excellence.
  • Orchestrate and direct onsite support teams, execute all front-desk operations with a service-first mindset, and anticipate challenges to maintain a calm, solution-oriented presence.
  • Drive innovation in catering, customer touchpoints, and communication to elevate the guest experience, while leading best-practice sharing across Johnson & Johnson Institute US sites.

Matching Summary

Serve as the face of the facility and the operational heartbeat behind more than 300+ high-impact events annually, partnering closely with support services and internal business partners to ensure service excellence.

Salary

$91,000.00 - $147,200.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer Experience Excellence
  • Onsite Support Orchestration
  • Front-Desk Operations
  • SharePoint Site Management
  • Hospitality-Driven Mindset

Nice-to-have

  • High-Ambition, High-Ownership
  • Proactive, Team-Centered Approach
  • Passion for World-Class Experiences

Key Requirements

  • High School diploma required
  • Bachelors degree strongly preferred
  • At least two years of business experience
  • Customer service and/or event management experience
  • Event planning and execution experience
  • Proficiency in MS Office Suite and SharePoint
  • Flexibility for varied work hours

Work Rights

Not specified

Tailored Resume

Cover Letter