Service Request & Problem Management Process Owner
Rolls-Royce Group
Krakow, Poland
2d onsite
Servicenow ticket management processes
Request, incident, and problem management
Continuous improvement mindset
As a GBS Service Request & Problem Management Process Owner, you will be responsible for the end-to-end design and governance of ticket management processes
Job Summary
As a GBS Service Request & Problem Management Process Owner, you will be responsible for the end-to-end design and governance of ticket management processes.
You will lead initiatives to enhance service quality and implement self-service solutions.
Rolls-Royce offers a hybrid work model and additional vacation days based on length of service.
Matching Summary
As a GBS Service Request & Problem Management Process Owner, you will be responsible for the end-to-end design and governance of ticket management processes.