Technical Account Manager - Tech Touch (remote)

CrowdStrike

Remote
Fully remote
Technical problem-solving skills
Customer service skills
Windows operating systems experience
CrowdStrike is seeking a Technical Account Manager for a remote position, requiring strong customer service and technical problem-solving skills. The role involves serving as a technical contact, onboarding customers, conducting health checks, and collaborating with sales teams to manage customer renewals

Job Summary

  • Serve as a technical contact and augment our customer support teams.
  • Perform quarterly health checks and business reviews, and participate in TAM on-call rotation.
  • Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product.

Matching Summary

Match Score: 85

CrowdStrike is seeking a Technical Account Manager for a remote position, requiring strong customer service and technical problem-solving skills. The role involves serving as a technical contact, onboarding customers, conducting health checks, and collaborating with sales teams to manage customer renewals.

Skills & Requirements

Must-have

  • Technical problem-solving skills
  • Customer service skills
  • Windows Operating Systems experience
  • Enterprise web technologies knowledge
  • English language fluency

Nice-to-have

  • Motivated self-starter
  • Ongoing self-education commitment
  • Collaborative attitude
  • Commitment to customer success

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization (Bonus Points)
  • Experience working with Windows Operating Systems
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Work Rights

Not specified

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