In-bound Call Center Representative

Insight Technology Solutions, Inc.

Pocatello, US
$16 an hour; not specified; not specified ph
Fully remote (needs to be within one hour of piv office for equipment pickup)
Gather and document information
Conduct basic research
Accurate documentation
Insight Technology Solutions, Inc. is hiring an In-bound Call Center Representative for a remote position that requires proximity to their PIV office for equipment pickup. The role involves managing incoming calls and online tips, requiring strong customer service skills, multitasking abilities, and attention to detail

Job Summary

  • Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
  • Conduct basic research using government, law enforcement, and open-source systems, and accurately document calls, tips, and findings in government systems.
  • Prepare and route reports to the appropriate field offices or agencies, escalating urgent or actionable information as needed while following established procedures, policies, and data privacy requirements.

Matching Summary

Match Score: 75

Insight Technology Solutions, Inc. is hiring an In-bound Call Center Representative for a remote position that requires proximity to their PIV office for equipment pickup. The role involves managing incoming calls and online tips, requiring strong customer service skills, multitasking abilities, and attention to detail.

Salary

$16 an hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Gather and document information
  • Conduct basic research
  • Accurate documentation
  • Follow procedures and policies
  • Professional customer service

Nice-to-have

  • Demonstrable sense of urgency
  • Proactive support
  • Suggest process improvements
  • Switch gears at a moment's notice
  • Work with diverse stakeholders

Key Requirements

  • 3+ years of call center experience
  • Associate's degree required
  • Experience resolving complex issues
  • Manage multiple tasks in high-volume environment
  • Strong multitasking skills
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment
  • Experience supporting new representatives
  • Ability to generate ad-hoc reports
  • Experience with telephony systems, CRMs/ticketing tools, and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter