Minimum 5 years semiconductor manufacturing experience
Expert troubleshooting of deposition and vacuum systems
Bachelor's degree in mechanical or electrical engineering
The Senior Global Product Support Engineer serves as a key technical authority supporting global field teams and customers to drive issue resolution and reliability improvement
Job Summary
The Senior Global Product Support Engineer serves as a key technical authority supporting global field teams and customers to drive issue resolution and reliability improvement.
This role requires performing in-depth root cause analysis on electro-mechanical systems and communicating findings to hardware design and software engineering teams.
Candidates must be willing to travel internationally up to 50% of the time to support customer installations, escalations, and training activities.
Matching Summary
The Senior Global Product Support Engineer serves as a key technical authority supporting global field teams and customers to drive issue resolution and reliability improvement.
Skills & Requirements
Must-have
Minimum 5 years semiconductor manufacturing experience
Expert troubleshooting of deposition and vacuum systems
Bachelor's degree in Mechanical or Electrical Engineering
Experience with PECVD, CVD, PVD, or ALD systems
Ability to travel internationally up to 50% of the time
Nice-to-have
Strong analytical and documentation capabilities
Excellent communication skills for non-technical stakeholders
Customer-centric mindset for managing critical situations
Cross-functional collaboration with R&D and manufacturing teams
Key Requirements
5+ years in semiconductor capital equipment support
Bachelor's degree in Engineering required
Experience with PECVD/CVD/PVD/ALD deposition systems
Proven expertise in plasma processes and vacuum systems