Sr Business Process Analyst - Knowledge Management And Ai

Workday

Pune, India
Fully remote
Knowledge management processes and kcs
Ai chatbot/automated systems experience
Process mapping and analysis methodologies
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Knowledge management processes and KCS
  • AI chatbot/automated systems experience
  • Process mapping and analysis methodologies
  • Data analysis and actionable insights
  • Support technologies and platforms

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Agile self-starter

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management experience
  • 2+ years SQL and data visualization
  • Bachelor's degree or equivalent experience
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter