Teamlead Kundenservice (m/w/d)

RESMED PTY

Hildesheim, Germany
Fully remote
Experience in customer service
First level support team leadership
Process improvement skills
The MEDIFOX DAN Gruppe is a leader in healthcare software solutions, focusing on innovation and team spirit

Job Summary

  • The MEDIFOX DAN Gruppe is a leader in healthcare software solutions, focusing on innovation and team spirit.
  • As Teamlead Kundenservice, you will enhance customer experiences and lead a dedicated support team.
  • The company offers flexible work options and a commitment to employee development.

Matching Summary

The MEDIFOX DAN Gruppe is a leader in healthcare software solutions, focusing on innovation and team spirit.

Skills & Requirements

Must-have

  • Experience in customer service
  • First level support team leadership
  • Process improvement skills

Nice-to-have

  • Strong communication and empathy
  • Coaching and team development
  • Experience with CRM and ticketing tools

Key Requirements

  • Several years of experience in customer service
  • First leadership experience
  • Fluent in German and good English skills

Work Rights

Not specified

Tailored Resume

Cover Letter