The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers
Job Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management.
Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life, and offers a flexible working model.
Matching Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
Skills & Requirements
Must-have
end-to-end service delivery
ITIL-based service management
mission-critical environments
customer relationship management
risk management
high-availability operational landscape
Nice-to-have
strategic thinker
growth enablement
portfolio alignment
caring environment
diverse and inclusive community
Key Requirements
ITIL Certification preferred
10+ years of experience in Service Delivery Management
Minimum of 5 years’ previous experience in contract fulfillment
Experience in managing and negotiating with external customers
Bachelor’s degree in business, IT, Engineering, or related field