Customer Experience Associate

Robinhood

Denver, CO, US
Base: $21.30 - $25 usd; bonus/equity: bonus opport...
On-site
Provide exceptional customer experience
Navigate financial topics and tools
Identify and communicate improvements
The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics

Job Summary

  • The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics.
  • We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels.
  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.

Matching Summary

The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics.

Salary

Base: $21.30 - $25 USD; Bonus/Equity: Bonus opportunities, equity ownership; Benefits: 100% paid health insurance for employees with 90% coverage for dependents, lifestyle wallet, employer-paid life & disability insurance, fertility benefits, mental health benefits

Skills & Requirements

Must-have

  • Provide exceptional customer experience
  • Navigate financial topics and tools
  • Identify and communicate improvements
  • Resolve customer inquiries independently
  • Adapt to customer experience delivery
  • Work in a 24/7 service model

Nice-to-have

  • Bold thinkers and sharp problem-solvers
  • Wired to make an impact
  • High-performing, fast-moving team
  • Ambitious people doing best work
  • Ethics at the center of everything

Key Requirements

  • Experience working in customer support
  • Bachelor's degree or prior financial services experience
  • Ability to work required shift for 24/7 model

Work Rights

Not specified

Tailored Resume

Cover Letter