Not specified (potentially hybrid or onsite based on the nature of the role).
5-7 years customer service experience
3-5 years management experience
Technical title escrow or mortgage operations
ServiceMac, a sub-servicing entity backed by First American Financial, is seeking a Customer Service Manager to lead a team in delivering exceptional customer support in the mortgage and real estate industries. The role requires extensive experience in customer service and management, focusing on enhancing operational efficiency and team performance
Job Summary
The role involves managing first-line supervisors and a team of customer service representatives handling inquiries via telephone, letter, fax, or email.
ServiceMac is backed by First American Financial and focuses on providing superior technology and personalized service for the mortgage industry.
The company offers a comprehensive benefits package including medical, dental, vision, 401k, PTO, and an employee stock purchase plan.
Matching Summary
Match Score: 85
ServiceMac, a sub-servicing entity backed by First American Financial, is seeking a Customer Service Manager to lead a team in delivering exceptional customer support in the mortgage and real estate industries. The role requires extensive experience in customer service and management, focusing on enhancing operational efficiency and team performance.
Salary
Base: $73,900.00 - $98,500.00 Annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO, employee stock purchase plan
Skills & Requirements
Must-have
5-7 years customer service experience
3-5 years management experience
Technical title escrow or mortgage operations
Developing business plans and budgets
Approving HR activities including hiring
Nice-to-have
Inclusive people-first culture
Strong capacity to communicate vision
Ability to influence thinking in sensitive situations
Familiar with competitor financial dynamics
Experience with diverse employee awards
Key Requirements
Bachelor's degree or equivalent combination
5-7 years of customer service experience
3-5 years demonstrated management experience
Experience in technical title escrow or mortgage operations