Patient Services Representative

Cougar Health Services

Pullman, WA, US
$3,417 to $4,542 monthly; benefits: comprehensive ...
Reschedule patient appointments
Triage client telephone calls
Process new patient paperwork
As the Patient Services Representative, you will provide essential support services for Counseling and Psychological Services, including rescheduling appointments, triaging calls, and processing paperwork

Job Summary

  • As the Patient Services Representative, you will provide essential support services for Counseling and Psychological Services, including rescheduling appointments, triaging calls, and processing paperwork.
  • You will be responsible for maintaining patient records in Point and Click (PNC) and providing general information about services and policies.
  • WSU offers a comprehensive benefits package including paid leave, holidays, insurance, retirement, and tuition waiver.

Matching Summary

As the Patient Services Representative, you will provide essential support services for Counseling and Psychological Services, including rescheduling appointments, triaging calls, and processing paperwork.

Salary

$3,417 to $4,542 monthly; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • reschedule patient appointments
  • triage client telephone calls
  • process new patient paperwork
  • maintain patient records
  • provide general information

Nice-to-have

  • knowledge of medical terminology
  • experience with Electronic Health Records
  • experience in mental health clinic
  • knowledge of HIPAA and FERPA

Key Requirements

  • High school graduation or equivalent
  • two years of general office experience
  • one year of office or customer service experience in a healthcare setting
  • Demonstrated experience using Microsoft Office applications
  • Demonstrated strong written and verbal communication skills
  • Demonstrated strong customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter