Responsible for maintaining customer satisfaction throughout the dealership contributing to business development
Job Summary
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
Follows up with customers through telephone and mailings prior to purchase, after purchase, and after service.
Duties are performed primarily at a desk in an office environment, including frequent clerical and administrative assignments and interaction with office, customers, and company personnel.
Matching Summary
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
Skills & Requirements
Must-have
address customer concerns
resolve issues between customers and dealership
maintain CSI at or above Company standards
follow company policies and procedures
demonstrate Core Values
Nice-to-have
servant leadership
teamwork through trust and respect
commitment to customer enthusiasm
passion for winning
accountability at all levels
Key Requirements
High School Diploma or GED
Up to 3 years of work experience
Previous customer service experience desired
Excellent interpersonal, communication, and organizational skills