Not specified; not specified; discounted ing healt...
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Experience managing complex customer complaints
Sound judgment and analytical problem-solving skills
Ability to conciliate and negotiate with sensitivity
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ING is seeking an Internal Dispute Resolution Specialist for their Wyong, Australia office to enhance customer experience by managing complaints and conducting investigations. The ideal candidate will possess strong analytical skills, effective communication abilities, and experience in customer dispute resolution, all while contributing to a supportive workplace culture.
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Job Summary
This role involves managing complaints from lodgement through closure, including investigation, assessment, and resolution.
The team aims to turn potentially poor experiences into great ones by listening, learning, and providing empathetic service.
Employees receive benefits including discounted health insurance, an additional rest day for wellbeing, and a volunteer IMPACT day.
Matching Summary
Match Score: 75
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ING is seeking an Internal Dispute Resolution Specialist for their Wyong, Australia office to enhance customer experience by managing complaints and conducting investigations. The ideal candidate will possess strong analytical skills, effective communication abilities, and experience in customer dispute resolution, all while contributing to a supportive workplace culture.
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Salary
Not specified; Not specified; Discounted ING Health Insurance; Additional Rest Day; IMPACT volunteer day
Skills & Requirements
Must-have
Experience managing complex customer complaints
Sound judgment and analytical problem-solving skills
Ability to conciliate and negotiate with sensitivity
Intermediate knowledge of retail banking products
Effective planning and organisational skills
Nice-to-have
Proactive and energised by regulatory changes
Curious and customer-centric approach
Strong interpersonal communication skills
Commitment to continuous improvement
Key Requirements
Intermediate knowledge of retail banking products
Experience in dispute resolution or complaint management
Strong analytical and problem-solving capabilities