Senior Technical Support Engineer

Pretium Enterprise Services

Bangalore, India
Fully remote
Technical support via voice channels
Experience supporting customers from europe and us
Proficient in troubleshooting windows operating systems
As a Senior Service Desk Engineer, you will be the key point of contact for providing technical support via voice channels

Job Summary

  • As a Senior Service Desk Engineer, you will be the key point of contact for providing technical support via voice channels.
  • You will own the lifecycle of each ticket from logging through resolution, ensuring high customer satisfaction.
  • The role demands strong technical troubleshooting across software, hardware, and networking systems.

Matching Summary

As a Senior Service Desk Engineer, you will be the key point of contact for providing technical support via voice channels.

Skills & Requirements

Must-have

  • Technical support via voice channels
  • Experience supporting customers from Europe and US
  • Proficient in troubleshooting Windows operating systems

Nice-to-have

  • Strong problem-solving skills
  • Exceptional verbal and written communication skills
  • Ability to engage with stakeholders

Key Requirements

  • Minimum of 5 years in technical support role
  • Proficiency with Active Directory and Office 365
  • Experience with VPN and MFA

Work Rights

Not specified

Tailored Resume

Cover Letter