As a Passenger Service Agent, you will ensure traveling customers are kept well-informed and are in the right place at the right time, following safety, security, and airline-specific procedures
Job Summary
As a Passenger Service Agent, you will ensure traveling customers are kept well-informed and are in the right place at the right time, following safety, security, and airline-specific procedures.
Key responsibilities include handling customer interactions, making reservations, issuing tickets, managing baggage, and processing claims for lost or damaged items.
AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, company-matched 401(k), and on-the-job training.
Matching Summary
As a Passenger Service Agent, you will ensure traveling customers are kept well-informed and are in the right place at the right time, following safety, security, and airline-specific procedures.
Skills & Requirements
Must-have
customer service
safety and security procedures
handle customer concerns
issue tickets and itineraries
perform lost and found activities
speak English and Italian
Nice-to-have
friendly and outgoing
outstanding customer service focus
energy and enthusiasm
respect for their team
Key Requirements
High school diploma, GED, or equivalent work experience
Authorization to work in Canada
Must complete SIDA training
One+ year of relevant experience preferred
Previous face-to-face customer service experience preferred