Field Service Engineer1 Field Base/kansas City, Ks
BD
Kansas City, KS, US
On-site
Provide expert instruction on pharmacy automation products
Respond to service requests within sla
Document issues and resolution actions in salesforce
BD is seeking a Field Service Engineer in Kansas City, KS, to provide technical support for their pharmacy automation products. The role involves delivering exceptional customer service, troubleshooting complex issues, and requires a strong mechanical aptitude along with field service experience.
###
Job Summary
Provide in-depth technical and customer support of BD Parata’s suite of pharmacy automation products.
Deliver exceptional customer service and problem resolution at client sites, while cultivating positive customer relations.
This position involves working in both outside and inside environmental conditions typical of pharmacy locations during service or maintenance.
Matching Summary
Match Score: 75
BD is seeking a Field Service Engineer in Kansas City, KS, to provide technical support for their pharmacy automation products. The role involves delivering exceptional customer service, troubleshooting complex issues, and requires a strong mechanical aptitude along with field service experience.
###
Skills & Requirements
Must-have
Provide expert instruction on pharmacy automation products
Respond to service requests within SLA
Document issues and resolution actions in Salesforce
Significant physical activity including lifting up to 100 pounds
Daily car travel averaging four hours
Nice-to-have
Cultivate positive customer relations
Collaborate effectively with service team members
Flexibility with periodic travel requirements
Adaptability to various workplace settings
Key Requirements
High School diploma
3-5 years of experience in a field service role
Proficient knowledge of multiple Microsoft Operating Systems
Extensive knowledge of basic computer networking
Strong mechanical aptitude with ability to use standard hand tools
Proficiency with digital multi-meters and voltage/amperage testers