Pet Claims Advisor - Ftc 12 Months

Direct Line Group

Bristol, United Kingdom
Starting salary of £24,570; increased dependent on...
Hybrid
Telephone based role
Handling customer calls
Providing empathy to customers
In this role, you’ll handle calls from both customers and their vets, addressing queries and finding tailored pet claims solutions to meet each customer’s unique needs

Job Summary

  • In this role, you’ll handle calls from both customers and their vets, addressing queries and finding tailored pet claims solutions to meet each customer’s unique needs.
  • Providing empathy is a key part of this role as we support customers through what can often be a stressful process with their pet.
  • We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle.

Matching Summary

In this role, you’ll handle calls from both customers and their vets, addressing queries and finding tailored pet claims solutions to meet each customer’s unique needs.

Salary

Starting salary of £24,570; Increased dependent on skills and experience; Not specified

Skills & Requirements

Must-have

  • Telephone based role
  • Handling customer calls
  • Providing empathy to customers
  • IT skills and Microsoft Office
  • Working in a dynamic environment

Nice-to-have

  • Proactive attitude and team player
  • Open to change and innovation
  • Contact centre experience preferable
  • Willingness to contribute ideas

Key Requirements

  • Fixed term contract – 12 Month secondment
  • Full Time, 37.5 hours a week
  • Must be comfortable handling digital and online tasks

Work Rights

Not specified

Tailored Resume

Cover Letter