Distributed Cloud Support Engineer I

F5

Multiple Locations
**
2+ years operations environment experience
Customer service and it support background
It security or it operations production experience
** F5 is seeking a Distributed Cloud Support Engineer I to provide support for their cloud technologies, focusing on customer success and technical problem-solving. The role is fully remote and requires a combination of customer service skills and technical expertise in IT operations and security. **

Job Summary

  • The role involves providing support via phone, email, Slack, and web portal while translating engineering communications for customers.
  • Candidates will fix reported issues, advocate for customers, and collaborate with sales and engineering teams to resolve complex technical problems.
  • This position offers significant career growth within a fast-paced SaaS company focused on cybersecurity and digital transformation.

Matching Summary

Match Score: 75

** F5 is seeking a Distributed Cloud Support Engineer I to provide support for their cloud technologies, focusing on customer success and technical problem-solving. The role is fully remote and requires a combination of customer service skills and technical expertise in IT operations and security. **

Skills & Requirements

Must-have

  • 2+ years operations environment experience
  • Customer service and IT support background
  • IT security or IT operations production experience
  • Strong troubleshooting and analytic skills
  • Ability to visualize problems remotely

Nice-to-have

  • Understanding of networking and Layer 7 protocols
  • Familiarity with container technologies like Docker
  • Knowledge of data representation types XML JSON YAML
  • Public cloud experience AWS GCP Azure
  • Security product solutions experience firewalls WAFs DDoS

Key Requirements

  • Bachelor's degree in Engineering or equivalent practical experience
  • 2 or more years of experience in an operations environment
  • Experience with corporate customers in production environments

Work Rights

Not specified

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